Connect to Wi-Fi

Setup Your Device

Unbox your Stat Temp monitor and sensor(s).
Place the sensor in its desired location.
Plug the device into power with the supplied power cord.
Turn the device on by sliding the power switch into the up position.

If your monitor does not advance to this screen, you may have a stuck screen. This can occur when a battery is completely depleted after it was last powered on. This is how you resolve a stuck screen:

Turn the monitor off, wait for the LED to turn off (could take up to 2 minutes)
hold down the black and white buttons on top of the monitor simultaneously, and turn the monitor on
Once you see MUX, Power, Display..., use a paper clip to perform a pinhole reset. To perform a pinhole reset, insert a paperclip into the top pinhole on the right, push in, and release.

Before you connect your monitor to Wi-Fi, here is some important information to consider:

Does the web connection require users to enter information on any kind of captive portal/login page? This can block our devices from successfully authenticating. This will require IT involvement.
Our Wi-Fi devices only support 2.4GHz networks. These devices will not connect to 5GHz networks. If bandsteering is enabled on your network, you may need to disable it.
Confirm these ports are open:
- TCP Port 8883 outbound (MQTT over SSL), destination address: iot.stattemp.io,
IP addresses
- 54.173.251.106 and 3.221.75.93
- Port 123 (NTP), host: pool.ntp.org

Connect To Wi-Fi

When you first turn your device on, there will be a QR displayed with the caption "Download App".

Download the app ESP BLE Prov
- iOS - ESP BLE Provisioning
- Android - ESP BLE Provisioning
Click the black button on top of the monitor to proceed to the next screen. This will show a new QR code, this code is used to connect your monitor to Wi-Fi. To connect to Wi-Fi, the monitor must display this QR code.

Open the ESP BLE Prov app on your phone.
Click ‘Provision Device’.
Grant permission to let the app use your camera if prompted.
Scan the QR code on the monitor screen with your phone.
Grant permission to let the app use Bluetooth is prompted.
Click ‘Pair’ to connect to the monitor.
A list of available networks will appear. Click on your network and enter the password.
- If you need to connect to a hidden network or one that's not showing up in the list, select "Join Other Network" option to enter the network details manually.
Click ‘Provision’.
Once the steps have been completed, click ‘OK’.
Login to your website and add the new monitor.
Configure the new Sensor on your dashboard.

✩ The device will restart once it connects to your network. ✩

Advanced Wi-Fi Configuration:

Our Stat Temp hardware allows for an alternative method of network provisioning that does not require a separate application. This method is specifically useful in the following circumstances:

IP information must be manually configured
The wireless network utilizes Enterprise authentication/encryption
Connecting to a hidden network that is not broadcasting its SSID.
You have a large number of devices you are deploying

✩ click here for directions ✩

Wi-Fi Connection Troubleshooting

This guide is designed to offer assistance in resolving any Wi-Fi connectivity issues you may encounter with your device. Whether you are experiencing problems with the ESP BLE Prov app or facing connectivity issues after successfully pairing the monitor, this guide is here to help.

Issue:	Recommended Action:
App Error - Device could not be scanned. Please try again.	Check to ensure the QR code being scanned is the correct code. The monitor display should say "Let's connect to Wifi". If the QR code says "Download app", press the black button on top of the monitor to proceed to the correct QR Code If the correct QR code is displayed, close the app on the phone and re-open it to scan again. If neither of those QR codes is showing, you will need to perform a factory reset. Directions for that are below.
App Error - Failed to get device version information with error: Encryption is insufficient.	When this error occurs, it means that the device you are using will no longer work to connect to Wi-Fi. This is temporary but it is unclear how long it takes to resolve itself. The quickest way to get connected is to try downloading the app to a different device.
App Error - Security applied for communicating with device does not match configuration setting	Delete the app from the phone and re-download it. Then try to connect to Wi-Fi again. If that does not correct the error, a reset on the phone may be required. • IOS - press the volume up then the volume down buttons, then hold the power button until the apple symbol shows, then release the power button. When the phone restarts, try to open the app and connect to Wi-Fi. • Android - press and hold the power button for up to 20 seconds and wait for it to restart. If that does not work, hold down the volume up and power buttons at the same time for 20 seconds. When the phone restarts, try to open the app and connect to Wi-Fi.
1004 - Network Connection Issue No cloud icon or WiFi bars	This indicates there is a network error. If first setting up the device, the password could have been entered incorrectly. You will need to do a factory reset and try to reconnect the device. Directions below. If this monitor was previously connected to the WiFi network, there may have been a network change. Contact your IT support team and provide them with the Firewall Requirements listed below and the MAC address from the sticker on the monitor's back.
1005 - Network Connection Issue No cloud icon, but has WiFi bars	The monitor is connected to the network but cannot establish a connection to the server. This is usually caused by firewall restrictions. Contact your IT support team and provide them with the Firewall Requirements listed below and the MAC address from the sticker on the monitor's back.
100c - Network Connection Issue	This is a common error that can happen if the monitor is running on battery. When the monitor takes its next reading, it will reestablish connection and send the reading to the web portal.