Sensors

Add a Sensor

When a sensor is connected to a monitor, it automatically generates the new sensor on your dashboard once it takes its first reading.

1. Plug the sensor into the monitor. You can force a reading by clicking the white button on top of the monitor.
2. The new sensor will be named after the monitor, followed by a dash and the sensor's serial number. For instance, if the monitor is called "Pharmacy Monitor" and the sensor's serial number is "000010FF9F59," then the sensor will be named "Pharmacy Monitor - 000010FF9F59."
3. The new sensor will incorporate settings that are pre-defined in the 'Default Sensor Configuration' section located within the System Settings menu.

Edit a Sensor

If you need to edit or configure your sensor:

1. From your dashboard, locate the sensor you wish to edit and click on the three-dot icon ( ⋮ ) associated with the sensor and select 'Edit'. OR Click directly on the sensor to open its page, then click 'Edit' on the top right corner.

You can configure the following:

• Name
• Groups
• Environment Policy
• Read Frequency
• Notifications
  • Warning: Notifications for warning excursions.
  • Critical: notifications for critical excursions.
  • Missed Check-in: notifications for missed check-ins.
• Sensor Notes
  • Add pertinent notes or instructions related to the sensor.

Edit Multiple Sensors:

To apply the same settings to multiple sensors, perform a mass edit on parameters such as environment policy, log frequency, notifications, and group assignments.

1. Click 'Sensors' at the top of the Stat Temp website to go to the Sensor data grid page.
2. On the Sensor data grid page, select the sensors you want to assign the new settings to. A blue bar will appear with various options.
3. Click on 'Edit Selected' to open a side panel for configuring the desired settings.
4. Ensure all configurations are set correctly, then click 'Save' at the bottom of the panel to apply the changes.

Viewing the Sensors on the Dashboard

When you first log in, the dashboard will be displayed, showcasing all sensors assigned to you. Immediately visible are the latest readings and statuses for your sensors.

The dashboard features circle indicators: Green signifies that the sensor is within the designated range, yellow indicates a warning state, red indicates a critical state, blue signifies two missed check-ins and a greyed-out box indicates maintenance mode.

At the bottom of the sensor card, the high and low temperatures of the last 24 hours are displayed. Below the temperature and humidity details, you will find icons that provide additional sensor information.

Sensor Actions:

If you need to take some quick actions with your sensor, you can click the 3 dots ( ⋮ ) on the sensor card, it will open the Sensor Action menu. From there you can select any of the following:

• Show - take you to the sensor show page
• Edit - take you to the sensor edit page
• Replace - walk you through replacing a sensor
• Remove - removes the sensor
• Enable/Disable Maintenance Mode - turn on or off maintenance mode
• Request A Reading - Requests a reading
• Purge Readings - delete all readings for that sensor
• View Environment Policy - shows the environment policy attached to that sensor.

Sensor Show Page

To access the sensor show page, click on your sensor from the Dashboard or the Sensor Data Grid. Once on the sensor show page, you will be able to review essential information related to the sensor.

• This page is exportable.
• If the sensor is certified, you can access and download the NIST certificate by clicking on 'View Certificate' located at the top right corner of the sensor display page.
• Observe temperature variations for up to the previous month through a visual graph. Additionally, there is an option to define a specific date range if necessary.
• See the Environmental Policy that the sensor is currently monitoring.
• View the sensor serial number.
• If NIST certified, the expiration date is available.
• You can track the historical data of the sensor to identify any changes or modifications that have been implemented.
• If there are any Events for the selected sensor, they will appear at the bottom of the page.

Sensor Data Grid

To access the sensor data grid, click 'Sensors' located at the top of the Stat Temp website.

By default, the grid shows you the sensor name, serial number, NIST Exp, Monitor, and Status. You can personalize your view by selecting the gear shift icon to the right of the search bar. From there, you can add or rearrange columns in the data grid. If you would like to save this customized view, click the arrows with the green dot next to the 'View: name', choose 'Save as', choose a name for your new view, and then select 'Save view'.

Your sensor data grid is also filterable. You can filter by the sensor statuses; normal, warning, critical, and maintenance, and by groups if applicable. To filter your data grid, click the two funnels icon next to the gear shift and select how you'd like to filter your view.

When reviewing your data grid, you may notice that certain rows are highlighted in yellow or red. This color differentiation serves as a visual indicator to promptly identify sensors in warning or critical status, without the need to refer back to the dashboard.

Sensor Actions:

If you need to take some quick actions with your sensor, you can click the 3 dots ( ⋮ ) on the sensor row, it will open the Sensor Action menu. From there you can select any of the following:

• Show - take you to the sensor show page
• Edit - take you to the sensor edit page
• Replace - walk you through replacing a sensor
• Remove - removes the sensor
• Enable/Disable Maintenance Mode - turn on or off maintenance mode
• Request A Reading - Requests a reading
• Purge Readings - delete all readings for that sensor
• View Environment Policy - shows the environment policy attached to that sensor.

Multi-Select and Editing:

If you need to configure multiple sensors, there is a method designed to facilitate this task. By using this method, you can efficiently make adjustments to a wide array of sensors without modifying each one individually.

1. Click 'Sensors' at the top of the Stat Temp website to go to the Sensor data grid page.
2. On the Sensor data grid page, select the sensors you want to assign the new settings to. A blue bar will appear with various options.
3. Click 'Edit Selected' to open a side panel..
4. Ensure all configurations are set correctly, then click 'Save' at the bottom of the panel.

Sensor Actions

How to Replace a Sensor:

To replace a sensor, the new sensor must already be added to the site.

From the Dashboard:

• Locate the sensor you want to replace (old sensor).
• Click the 3 dots ( ⋮ ) to access the sensor action menu, then select 'Replace'.
• On the pop-up, select the new sensor from the drop-down.
• Click 'Replace'

From the Sensor Data Grid:

• Locate the sensor for which you want to replace.
• Click the 3 dots ( ⋮ ) to access the sensor action menu, then select 'Replace'.
• On the pop-up, select the new sensor from the drop-down.
• Click 'Replace'

Maintenance Mode:

Maintenance mode stops your sensors from triggering alerts, however it does not stop recording. This is helpful when you have known issues with a refrigerator/freezer or Wi-Fi in an area. 

From the Dashboard:

• Locate the sensor that you want to put into Maintenance Mode.
• Click the 3 dots ( ⋮ ) to access the sensor action menu, then select 'Replace'.
• On the pop-up, select the new sensor from the drop-down.
• Click 'Replace'

From the Sensor Data Grid:

• Locate the sensor for which you want to replace.
• Click the 3 dots ( ⋮ ) to access the sensor action menu, then select 'Replace'.
• On the pop-up, select the new sensor from the drop-down.
• Click 'Replace'

Download NIST Certificate:

• From the dashboard, click the sensor for the certificate you wish to view/download
• On the sensor page, click 'View Certificate' on the top right. This will open the certificate in a new window.
• To download, click the arrow icon on the top right.

Sensor Troubleshooting

Missed Check-In:

The sensor records data at intervals dictated by your sensor or monitor and its current status. A "missed reading notification" is triggered when the sensor fails to record data for two consecutive check-in intervals. This may occur due to various factors, including hardware malfunctions preventing the device from taking readings, network connectivity issues that hinder communication between the sensor and the network, or server issues causing delays in data delivery.

Network/Server Delay Issues:

The frequency of sensor readings is determined by the environment policy, allowing for intervals ranging from 1 to 30 minutes. When the environment policy mandates a 3-minute reading interval, delays in reporting to the cloud can occur. In such instances, the readings are not missed but rather postponed. If this delay occurs frequently, we recommend adjusting the environment policy to increase the time between readings. Stat Temp advises a 30-minute reading interval for sensors operating within normal temperature ranges.

My sensor is too cold/hot:

If you are using multiple devices to monitor the temperature in your fridge or freezer, you may get two different readings. Here are some reasons why a temperature difference may exist.

Microclimates that exist within fridges and freezers can account for a 10-degree +/- temperature difference based on the location of the sensor. If the sensor is positioned near the cold air fan or the exhaust fan, this can cause inaccurate readings.

Our sensors are programmed to take the temperature at specific times specified in the sensor's Environment Policy. When compared to a second thermometer, the time a temperature reading was taken may vary and therefore cause a discrepancy.

To determine if your sensor is malfunctioning and running out of range, it is suggested that you triangulate the temperatures by placing 1-2 more thermometers in the unit being monitored, and compare their readings to the sensor's. If all readings align closely, it indicates the sensor is likely functioning correctly. However, if there are significant discrepancies among the readings, it may indicate a malfunctioning sensor that needs calibration or replacement. Additionally, regularly calibrating your sensors and ensuring they are placed in optimal locations within the fridge or freezer can help minimize temperature variations and ensure accurate monitoring.

Sensor Accuracy:

Our sensors are very accurate, and the manufacturer claims all sensors that leave the factory are accurate to within ±0.1ºC. A certificate was sent with your sensor and a digital copy is available upon email request to StatTemp@gohcl.com.

While accuracy describes how close your sensor is to the actual temperature, it assumes the temperature is stable. In a constantly changing environment, like a refrigerator or freezer, the response time of the sensor is equally as important as the accuracy. Two calibrated sensors can read different temperatures depending on their response times.