Sensors

Here are some quick links regarding Sensors

How do I add a sensor?

How do I configure a sensor?

Viewing Sensors on the Dashboard

Where can I view information about my sensor?

Can I stop a sensor from notifying me?

Where can I view my NIST certificate?

Why doesn't my sensor have a NIST certificate?

Help, I can't find my sensor!

Sensor Troubleshooting

I am receiving a lot of Missed Check-in Notifications

My sensor is running too warm/cold

Add and Configure a Sensor

When a new sensor is connected to a monitor, it will automatically appear on your dashboard after taking its first reading.

The sensor will be named using the monitor’s name followed by the sensor’s serial number—for example, a sensor connected to a monitor named “Pharmacy Monitor” with the serial number “000010FF9F59” will appear as “Pharmacy Monitor - 000010FF9F59.” The sensor will also adopt any settings defined in the Default Sensor Configuration section under System Settings.

After the sensor has been added, you want to make sure to configure it properly to ensure it is monitoring the correct parameters and is setup for notifications.

To return to the dashboard at any time, click the Stat Temp logo in the top left corner.

Configure New Sensor

To update a sensor’s settings—such as its environment policy, group assignment, read frequency, or notification preferences—follow the steps below.

1. From your dashboard, locate the sensor you wish to edit, click on the three-dot icon ( ⋮ ) associated with the sensor, and select 'Edit'. OR Click directly on the sensor to open its page, then click 'Edit' on the top right corner.
2. On the sensor edit panel, scroll through and make any necessary changes.
   • Rename the sensor if necessary
   • Choose the group(s), if applicable
   • Set the correct environment policy
   • Assign the correct notifications
3. After the sensor has been properly configured, click Save on the bottom right. 

You can repeat this process for as many sensors as you are adding, however, if you are adding multiple sensors at a time, we offer bulk editing.

Edit Multiple Sensors:

To apply the same settings to multiple sensors, perform a mass edit on parameters such as environment policy, log frequency, notifications, and group assignments.

1. Click 'Sensors' at the top of the Stat Temp website to go to the Sensor data grid page.
2. On the Sensor data grid page, select the sensors you want to assign the new settings to. A blue bar will appear with various options.
3. Click on 'Edit Selected' to open a side panel for configuring the desired settings.
4. Ensure all configurations are set correctly, then click 'Save' at the bottom of the panel to apply the changes.

Viewing the Sensors on the Dashboard

When you first log in, the dashboard will be displayed, showcasing all sensors assigned to you. Immediately visible are the latest readings and statuses for your sensors.

The dashboard features circle indicators: Green signifies that the sensor is within the designated range, yellow indicates a warning state, red indicates a critical state, blue signifies two missed check-ins and a greyed-out box indicates maintenance mode.

At the bottom of the sensor card, the high and low temperatures of the last 24 hours are displayed. Below the temperature and humidity details, you will find icons that provide additional sensor information.

Sensor Actions:

If you need to take some quick actions with your sensor, you can click the 3 dots ( ⋮ ) on the sensor card, it will open the Sensor Action menu. From there you can select any of the following:

• Show - take you to the sensor show page
• Edit - take you to the sensor edit page
• Replace - walk you through replacing a sensor
• Remove - removes the sensor
• Enable/Disable Maintenance Mode - turn on or off maintenance mode
• Request A Reading - Requests a reading
• Purge Readings - delete all readings for that sensor
• View Environment Policy - shows the environment policy attached to that sensor.

Sensor Show Page

To access the sensor show page, click on your sensor from the Dashboard or the Sensor Data Grid. Once on the sensor show page, you will be able to review essential information related to the sensor.

• If the sensor is certified, you can access and download the NIST certificate by clicking on 'View Certificate' located at the top right corner of the sensor display page.
• Observe temperature variations for up to the previous month through a visual graph. Additionally, there is an option to define a specific date range if necessary.
• See the Environmental Policy that the sensor is currently monitoring.
• View the sensor serial number.
• If NIST certified, the expiration date is available.
• You can track the historical data of the sensor to identify any changes or modifications that have been implemented.
• If there are any Events for the selected sensor, they will appear at the bottom of the page.

Maintenance Mode

Maintenance mode stops your sensors from triggering alerts, however it does not stop recording. This is helpful when you have known issues with a refrigerator/freezer or Wi-Fi in an area. 

From the Dashboard:

• Locate the sensor that you want to put into Maintenance Mode.
• Click the 3 dots ( ⋮ ) to access the sensor action menu, then select 'Replace'.
• On the pop-up, select the new sensor from the drop-down.
• Click 'Replace'

From the Sensor Data Grid:

• Locate the sensor for which you want to replace.
• Click the 3 dots ( ⋮ ) to access the sensor action menu, then select 'Replace'.
• On the pop-up, select the new sensor from the drop-down.
• Click 'Replace'

Download NIST Certificate

• From the dashboard, click the sensor for the certificate you wish to view/download
• On the sensor page, click 'View Certificate' on the top right. This will open the certificate in a new window.
• To download, click the arrow icon on the top right.

If your sensor does not have a certificate assigned to it, this means that the digital copy has not been uploaded yet. To request your digital copy be uploaded, please email stattemp@gohcl.com

How do I add a new sensor to my group?

If you are part of a group and have added a new sensor, or if a sensor needs to be added to your group but you cannot view or edit it, you will need to follow these directions to add it.

Please remember that when a sensor comes online, it takes the name of the monitor it is attached to.

1. Click the gear shift icon at the top right of the Stat Temp website. Then click Groups.
2. Choose the group that you want the sensor to belong to.
3. In the sensor selection section, select the new sensor or sensors.
4. Once you have configured everything correctly, click Save in the bottom right corner.

Sensor Troubleshooting

Missed Check-In

The sensor records data at intervals dictated by your sensor or monitor and its current status. A "missed reading notification" is triggered when the sensor fails to record data for three consecutive check-in intervals. This may occur due to various factors, including hardware malfunctions preventing the device from taking readings, network connectivity issues that hinder communication between the sensor and the network, or server issues causing delays in data delivery.

Network/Server Delay Issues:

The frequency of sensor readings is determined by the environment policy, allowing for intervals ranging from 5 to 30 minutes. When the environment policy mandates a 5-minute reading interval, delays in reporting to the cloud can occur. In such instances, the readings are not missed but rather postponed. If this delay occurs frequently, we recommend adjusting the sensor details to increase the time between readings. Stat Temp advises a 30-minute reading interval for sensors operating within normal temperature ranges.

My sensor is too cold/hot:

If you are using multiple devices to monitor the temperature in your fridge or freezer, you may get two different readings. Here are some reasons why a temperature difference may exist.

Microclimates that exist within fridges and freezers can account for a 10-degree +/- temperature difference based on the location of the sensor. If the sensor is positioned near the cold air fan or the exhaust fan, this can cause inaccurate readings.

Our sensors are programmed to take the temperature at specific times specified in the sensor's Environment Policy. When compared to a second thermometer, the time a temperature reading was taken may vary and therefore cause a discrepancy.

To determine if your sensor is malfunctioning and running out of range, it is suggested that you triangulate the temperatures by placing 1-2 more thermometers in the unit being monitored, and compare their readings to the sensor's. If all readings align closely, it indicates the sensor is likely functioning correctly. However, if there are significant discrepancies among the readings, it may indicate a malfunctioning sensor that needs calibration or replacement. Additionally, regularly calibrating your sensors and ensuring they are placed in optimal locations within the fridge or freezer can help minimize temperature variations and ensure accurate monitoring.

Sensor Accuracy:

Our sensors are very accurate, and the manufacturer claims all sensors that leave the factory are accurate to within ±0.1ºC. A certificate was sent with your sensor and a digital copy is available upon email request to StatTemp@gohcl.com.

While accuracy describes how close your sensor is to the actual temperature, it assumes the temperature is stable. In a constantly changing environment, like a refrigerator or freezer, the response time of the sensor is equally as important as the accuracy. Two calibrated sensors can read different temperatures depending on their response times.