Navigating the Monitor
Navigating the Monitor:
Menu and button functions:
- To force a reading, press the white button.
- To see the current environment policies, press the black button
- Press both buttons together to access the menu - the LED will turn solid purple
- The white button scrolls through the options
- The blue button selects the option
- To exit the Menu, press both buttons at the same time again or do a pinhole reset.
| Main Menu Item | Submenu Item |
|---|---|
| Read Now | |
| Travel Mode | |
| View Configurations |
|
| Administrative Activities |
|
| Help | |
| Exit |
Monitor Troubleshooting
| Issue: | Recommended Action: |
| Network Connection Errors | |
| App Error - Device could not be scanned. Please try again. | Check to ensure the QR code being scanned is the correct code. The monitor display should say "Let's connect to Wifi". If the QR code says "Download app", press the black button on top of the monitor to proceed to the correct QR Code If the correct QR code is displayed, close the app on the phone and re-open it to scan again. If neither of those QR codes is showing, you will need to perform a factory reset. Directions for that are below. |
| App Error - Security applied for communicating with device does not match configuration setting | Delete the app from the phone and re-download it. Then try to connect to Wi-Fi again. If that does not correct the error, a reset on the phone may be required. • IOS - press the volume up then the volume down buttons, then hold the power button until the apple symbol shows, then release the power button. When the phone restarts, try to open the app and connect to Wi-Fi. • Android - press and hold the power button for up to 20 seconds and wait for it to restart. If that does not work, hold down the volume up and power buttons at the same time for 20 seconds. When the phone restarts, try to open the app and connect to Wi-Fi. |
| App Error - Failed to get device version information with error: Encryption is insufficient. | When this error occurs, it means that the device you are using will no longer work to connect to Wi-Fi. This is temporary but it is unclear how long it takes to resolve itself. The quickest way to get connected is to try a different device. |
1004 - Network Connection Issue No cloud icon or WiFi bars |
This indicates there is a network error. If first setting up the device, the password could have been entered incorrectly. You will need to do a factory reset and try to reconnect the device. Directions below. If this monitor was previously connected to the WiFi network, there may have been a network change. Contact your IT support team and provide them with the Firewall Requirements listed below and the MAC address from the sticker on the monitor's back. |
1005 - Network Connection Issue No cloud icon, but it has WiFi bars |
The monitor is connected to the network but cannot establish a connection to the server. This is usually caused by firewall restrictions. Contact your IT support team and provide them with the Firewall Requirements listed below and the MAC address from the sticker on the monitor's back. |
| 100c - Network Connection Issue | This is a common error that can happen if the monitor is running on battery. When the monitor takes its next reading, it will reestablish connection and send the reading to the web portal. |
| Monitor Display Errors | |
| Monitor will not turn on/respond | Turn the monitor off, wait for the LED to turn off hold down the black and white buttons on top of the monitor simultaneously, and turn the monitor on. Once you see MUX, Power, Display..., use a paper clip to perform a pinhole reset. To perform a pinhole reset, insert a paperclip into the top pinhole on the right, push in, and release. |
| Add Monitor to your website | Your monitor has not yet been added to your website. |
| 4001 Error | Battery Status Error - plug in your monitor and allow it to charge. If it is currently plugged in, that error message will disappear once it reaches 20% battery life. |