Reset WiFi

If there have been changes to the Wi-Fi network, such as a new password, SSID (network name), or network hardware (like a new router), the monitor may need to be reconnected to the updated network. Below are directions on how to reconnect your monitor.

Reset the WiFi:

Simultaneously press the buttons on the top of the monitor. The LED on the bottom left will then turn solid purple.

From the Main Menu, use the white button to scroll down to Administrative Activities, then use the black button to select it.

Use the white button to scroll down to Connect WiFi, and use the black button to select it.

Your monitor will restart and display the "Download App" QR code.

If on your monitor, you see "policies", press the white button firmly, this will take you back to the sub menu, then use the white button to scroll down to "Up on level (back)". Then follow the steps to get to Administrative Activities.

Connect the new network:

When you turn your monitor on for the first time, there will be a QR code displayed with a download link for the application needed to provision the monitor.

Download the app ESP BLE Prov
- iOS - ESP BLE Provisioning
- Android - ESP BLE Provisioning
Click the black button on top of the monitor to proceed to the next screen. This will show a new QR code, this code is used to connect your monitor to Wi-Fi. To connect to Wi-Fi, the monitor must display this QR code.

Open the ESP BLE Prov app on your phone.
Click ‘Provision Device’.
Grant permission to let the app use your camera if prompted.
Scan the QR code on the monitor screen with your phone.
Grant permission to let the app use Bluetooth is prompted.
Click ‘Pair’ to connect to the monitor.
A list of available networks will appear. Click on your network and enter the password.
- If you need to connect to a hidden network or one that's not showing up in the list, you would select "Join Other Network" option to enter the network details manually.
Click ‘Provision’.
Once the steps have been completed, click ‘OK’.
Connect the sensor(s).
Press the white button on top of your monitor to take the sensor's first reading.

✩ The device will restart once it connects to your network. ✩

Common Troubleshooting Issues:

Issue:	Recommended Action:
App Error - Device could not be scanned. Please try again.	Check to ensure the QR code being scanned is the correct code. The monitor display should say "Let's connect to Wifi". If the QR code says "Download app", press the black button on top of the monitor to proceed to the correct QR Code If the correct QR code is displayed, close the app on the phone and re-open it to scan again. If neither of those QR codes is showing, you will need to perform a factory reset. Directions for that are below.
App Error - Failed to get device version information with error: Encryption is insufficient.	When this error occurs, it means that the device you are using will no longer work to connect to Wi-Fi. This is temporary but it is unclear how long it takes to resolve itself. The quickest way to get connected is to try downloading the app to a different device.
App Error - Security applied for communicating with device does not match configuration setting	Delete the app from the phone and re-download it. Then try to connect to Wi-Fi again. If that does not correct the error, a reset on the phone may be required. • IOS - press the volume up then the volume down buttons, then hold the power button until the apple symbol shows, then release the power button. When the phone restarts, try to open the app and connect to Wi-Fi. • Android - press and hold the power button for up to 20 seconds and wait for it to restart. If that does not work, hold down the volume up and power buttons at the same time for 20 seconds. When the phone restarts, try to open the app and connect to Wi-Fi.

Issue:

Recommended Action:

App Error - Device could not be scanned. Please try again.

Check to ensure the QR code being scanned is the correct code. The monitor display should say "Let's connect to Wifi". If the QR code says "Download app", press the black button on top of the monitor to proceed to the correct QR Code

If the correct QR code is displayed, close the app on the phone and re-open it to scan again.

If neither of those QR codes is showing, you will need to perform a factory reset. Directions for that are below.

App Error - Failed to get device version information with error: Encryption is insufficient.

When this error occurs, it means that the device you are using will no longer work to connect to Wi-Fi. This is temporary but it is unclear how long it takes to resolve itself. The quickest way to get connected is to try downloading the app to a different device.

App Error - Security applied for communicating with device does not match configuration setting

Delete the app from the phone and re-download it. Then try to connect to Wi-Fi again. If that does not correct the error, a reset on the phone may be required.

• IOS - press the volume up then the volume down buttons, then hold the power button until the apple symbol shows, then release the power button. When the phone restarts, try to open the app and connect to Wi-Fi.

• Android - press and hold the power button for up to 20 seconds and wait for it to restart. If that does not work, hold down the volume up and power buttons at the same time for 20 seconds. When the phone restarts, try to open the app and connect to Wi-Fi.

For more information on setting up WiFi, click here.