Event Management

Event Management - Acknowledging, Resolving, and adding Notes

Events are generated when a notification is triggered. To stop an event from sending notifications, either the issue must resolve itself or the notification must be acknowledged. Acknowledgment informs the Stat Temp system that someone is aware of the issue, thereby halting the notification from repeating or proceeding to the next step in the notification sequence.

Acknowledge:

Acknowledging the event will stop all notifications for that event from notifying you further.

To acknowledge an event:

• Click the link that is sent with the SMS or Email notification. This link could take you to view the Event, where you can acknowledge it or take other actions, or it could be a link that once you click it, auto-acknowledges the event.
• OR on the specific event page, click 'Acknowledge' on the right.

Acknowledge and Snooze:

During some events, notifications may use the snooze feature. When the notification is acknowledged, it only snoozes until the event either resolves itself or the snooze period ends. Once the snooze ends, the notification re-opens and the notification process starts over.

Resolve:

You cannot resolve an Event until it has been acknowledged, but you can resolve a snoozed Event. Resolving a snoozed event will not stop it from re-opening once the snooze has ended, if the event is still active.

To resolve an event, click 'Resolve' on the specific event page.

Add Notes:

Once an event has been created, notes can be added at any time. These notes are tracked in the activity log, user, and time stamped.

To add a note to an event, click 'Add Note' on the specific event page.

Cleared:

An event clears once the trigger that started the event resolves itself. Once an event clears, the notifications stop. A cleared event can still be acknowledged, resolved, and have notes added.