Reset WiFi V1

This guide will walk you through resetting your WiFi connection on your legacy Stat Temp monitors.

Getting Started:

  1. Plug the monitor in and power it on by sliding the switch into the up or on position.
  2. Put the monitor into listening mode.
    1. Insert a paperclip into the bottom pinhole on the left side (above the LED) and hold. The LED will turn royal blue. Continue to hold the paperclip in the bottom pinhole.
    2. release the paper clip when the light starts to rapidly flash royal blue (about 8 seconds).

Particle Application Method (iOS only):

If you do not have access to an iPhone, do not use an Android, it will not work. You will need to use the advanced configuration method or contact customer support at StatTemp@gohcl.com

  1. Open the App Store on your iOS device and download the Particle IoT application. The icon for the app is dark blue with an 8-point white star.
  2. Once downloaded, open the Particle IoT application.
    1. During this process, it may ask to grant permission to use your location and to access other devices on your network. Select yes for all permissions.
  3. Click 'GET STARTED'
  4. Click 'Skip Authentication'
  5. Click 'Yes'
  6. Click the + sign on the top right.
  7. Click 'Photon'.
  8. Go to the iOS device Wi-Fi settings and connect to the available Photon-XXXXXX network.
  9. Once connected, return to the Particle IoT application and click 'Ready'.
  10. Select the network you are connecting to and enter your password.
  11. If you are connecting to a hidden network:
    1. when prompted to select your Wi-Fi network, click the option at the bottom that says 'My network is not listed'.
    2. Type in the network name. Network names are case-sensitive, so be careful to type it in exactly as it appears.
    3. Type in the password
  12. Click 'Connect'.

Your device will restart. The LED will fast blink green, then fast blink light blue, then slow blink light blue. That means your device is connected to Wi-Fi. It may also update if an update is available. The LED will blink magenta if it needs to be updated.

Wi-Fi Configuration Troubleshooting

LED Light Color

Issue: Recommended Action:
Fast Blinking Blue The monitor is in Listening Mode and ready to connect to Wi-Fi. Directions below to connect your monitor to WiFi
Slow Blinking Blue There is an external WiFi antenna issue. Contact StatTemp@gohcl.com for assistance.
Fast Blinking Cyan This indicates there is a firewall restriction preventing the monitor from connecting to the WiFi network. Contact your IT support team and provide them with the Firewall Requirements listed below and the MAC address from the sticker on the monitor's back.
Slow Blinking Cyan The monitor is happily connected to the WiFi network. No action is required.
Fast Blinking Green

This indicates there is a network error. If first setting up the device, the password could have been entered incorrectly. You will need to do a factory reset and try to reconnect the device. Directions below.

If this monitor was previously connected to the WiFi network, there may have been a network change. Contact your IT support team and provide them with the Firewall Requirements listed below and the MAC address from the sticker on the monitor's back.
Slow Blinking Green The monitor is happily connected to the WiFi network. No action is required.
Red LED This indicates an internal hardware issue. Contact StatTemp@gohcl.com for assistance.
No LED

Check to make sure the monitor is switched on. The toggle in the up position.

Unplug the sensor. If the light comes on, you have a bad sensor and it will need to be replaced. If it doesn't, you have a bad monitor and it will need to be replaced.
The monitor Display is Faded/Fuzzy Your monitor needs to be replaced.
SD Card Error Your monitor needs to be replaced.
Connect Monitor to your website Add the monitor to your website. Directions below to add a monitor to your website.
The monitor is off, no LED, and nothing on the display Unplug the sensor from the monitor, if the LED comes on, the sensor needs to be replaced.
The monitor display is blank except for 3 icons on the top right. LED is slowly blinking cyan (light blue). Your monitor requires the SD card to be formatted. This can be done by customer support. Contact StatTemp@gohcl.com for assistance.
No Sensors Attached

If you have no sensors plugged in, plug in a sensor.

If you have one sensor plugged in, the sensor needs to be replaced.

If you have multiple sensors plugged into your monitor, unplug one at a time and reset the device. If the device starts working with a sensor unplugged, then that sensor needs to be replaced.

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