Setting Up Pre-Provisioned Monitors

Installing pre-provisioned SD cards

If you have received pre-provisioned SD cards, follow these instructions for correct installation.

Make sure the monitor is off by sliding the black toggle on the left side into the down posisiton.
If your monitor currently has an SD card installed, eject the SD card by pushing on it with your finger nail and releasing.
When installing the SD card, the SD card is inserted contact side up. When instering the SD card, angle it slightly to the front so it doesn't slip inside the monitor.
Push on the SD card with your fingernail again to click it into place.
Once the SD card has been inserted, turn the monitor on by sliding the black toggle into the up position.

Setting up pre-provisioned monitors

If you have received pre-provisioned monitors or are installing a new SD card, please follow these instructions to ensure they are set up properly.

Make sure the monitor is plugged into power.
Optional: Plug the sensor or sensors into the monitor.
Turn the monitor on by sliding the black toggle on the left side into the up posisiton. The monitor will power up and display the Stat Temp logo.
- If your display does not change but the LED turns on, you may have a stuck screen. Here is how to resolve:
  - Turn the monitor off, wait for the LED to turn off (could take up to 2 minutes)
  - hold down the black and white buttons on top of the monitor simultaneously, and turn the monitor on
  - Once you see MUX, Power, Display..., use a paper clip to perform a pinhole reset. To perform a pinhole reset, insert a paperclip into the top pinhole on the right, push in, and release.
Once the monitor detects the provisioning.json file it will display:

Network config file detected on sdcard

^{Provisioning unit...}

After successfully updating the wifi credentials on the device, it will display:

Network provisioned successfully!

^Rebooting...

Once the monitor reboots, it will start the connection process. You may have to wait up to 5 minutes for a temperature to dispaly on your monitor.

Troubleshooting Errors

If you receive an error while provisioning your device, that means the contents of the .json used to connect the device file were not configured correctly.

Error Parsing the Network Config file

Failed to provision network...

^{Error parsing the network config file}

This error means that the contents of the SD card are formatted incorrectly.

If the contents of the provisioning.json file were created by your organization, have the file checked to ensure everything is formatted as it should be. Please check Advanced WiFi Configuration for more details.

If you received this SD card from Health Care Logistics, email stattemp@gohcl.com for immediate assistance.

Error Manually Provisioning

Failed to provision network...

^{Error manually provisioning}

This error means that the provisioning.json file may have some wrong information, such as security type or wrong password.

If you received this pre-provisioned monitor from Health Care Logistics, email stattemp@gohcl.com for immediate assistance.

My device successfully provisioned but I have an error

If your device successfully provisions but your display reboots with an error, you may need to look at your firewall restrictions.

Does the web connection require users to enter information on any kind of captive portal/login page? This can block our devices from successfully authenticating. This will require IT involvement as the devices MAC address will need to be whitelisted.
Our Wi-Fi devices only support 2.4GHz networks. These devices will not connect to 5GHz networks. If bandsteering is enabled on your network, you may need to disable it.
Confirm these ports are open:
- TCP Port 8883 outbound (MQTT over SSL), destination address: iot.stattemp.io, IP addresses 54.173.251.106 and 3.221.75.93
- Port 123 (NTP), host: pool.ntp.org

1004 - Network Connection Issue

No cloud icon or WiFi bars

This indicates there is a network error. If first setting up the device, the password could have been entered incorrectly. You will need to do a factory reset and reenter the password.

If this monitor was previously connected to the WiFi network, there may have been a network change. Contact your IT support team and provide them with the Firewall Requirements listed above and the MAC address from the monitor.

1005 - Network Connection Issue

No cloud icon, but has WiFi bars

The monitor is connected to the network but cannot establish a connection to the server. This is usually caused by firewall restrictions. Contact your IT support team and provide them with the Firewall Requirements listed above and the MAC address from the monitor.

100c - Network Connection Issue

This is a common error that can happen if the monitor is running on battery.

When the monitor takes its next reading, it will reestablish connection and send the reading to the web portal.

If you need further assistance please email Stattemp@gohcl.com