What to Do After Receiving a Notification

If you've received a notification, it likely means an event has been triggered that requires your attention. Click the link in the notification to open the Event page, where you can view the details and take any necessary actions.

If Auto-Acknowledge is enabled, clicking the link will also acknowledge the event, stopping further notifications.

If Snooze is enabled, acknowledging the event will also automatically snooze it. This means you won’t receive additional alerts for the event until the snooze period ends—and only if the condition is still active.

If you receive a phone call notification, you’ll need to log into the Stat Temp web portal to acknowledge the event. Phone calls are informational only and do not support acknowledgment via phone input.

Where to View All Active Events

You can also access and manage all active events directly from the Events page in the Stat Temp portal. This view allows you to filter, sort, and act on multiple events at once.

Event Actions

After a notification is received, these are the event options available.

Acknowledge

Acknowledging an event in Stat Temp means taking responsibility for it. Once acknowledged, all future notifications related to that event will stop. To acknowledge an event, click the link in your notification, which will direct you to the Event page. There, you can review the event details and acknowledge the notification.

Auto-Acknowledge

If auto-acknowledge is enabled, the notification will include an auto-acknowledge link. Clicking this link will take you directly to the Event page while automatically acknowledging the event—eliminating the need for manual confirmation. This ensures that notifications stop immediately while still allowing you to review the event details if needed.

Snooze

If snooze is enabled, the event will temporarily stop sending notifications for a set period. However, if the event remains open when the snooze period ends, the notification process will restart, retriggering alerts until the event is resolved.

The snooze is tracked in the Event log for each event.

Resolve

If Resolve is enabled, the event will require a resolution before it can be closed. An event cannot be resolved until it has been acknowledged. When resolving the event, you will need to select a resolution from the available options. Some resolutions may require additional notes, which can be entered during the resolution process. This ensures that all necessary information is recorded before the event is fully closed.

Add Notes

Notes can be added to an event at any time and as frequently as needed. This allows users to document updates, troubleshooting steps, or any other relevant details throughout the event's lifecycle. All notes are tracked in the activity log, ensuring a clear record of actions taken and information shared.