Troubleshoot WiFi Issues

If you encounter any issues connecting your device to WiFi, please refer to the table below for troubleshooting assistance.

Wi-Fi & Network Errors

Issue	Symptom	Recommended Action
Network Connection Issue	No Wi-Fi bars or an exclamation mark next to the bars.	The Network settings may have changed. Reset Wi-Fi. Still offline? Contact IT or email stattemp@gohcl.com.
Server Connection Issue	Wi-Fi bars are visible, but no cloud icon or an exclamation mark in the cloud.	The device is connected to the network but cannot access the cloud. This could mean that there are restrictions on the network. If credentails were correct, contact IT or email stattemp@gohcl.com.
Incorrect credentials were entered during network configuration	The monitor will display "Failed to Connect", with BLE Failure on the top left	Retry: The device restarts, allowing you to scan the QR code and start over. Save: The incorrect credentials are saved, and the device will not restart.
Monitor not connected to website	Welcome error with directions to add monitor.	Add the monitor to your website and then turn off the monitor, and then turn it back on.

For directions on how to Reset Wifi, click here.

App & Setup Errors

If you encounter any errors while using the ESP BLE Prov app, please refer to the table below.

Issue	Symptom	Recommended Action
App Error - Device could not be scanned. Please try again.	QR code not recognized	Close and reopen the app. If still stuck, perform a pinhole reset. To perform a pinhole reset, insert a paperclip into the top pinhole on the right, push in and release.
App Error - Failed to get device version information with error: Encryption is insufficient.	QR code cannot be scanned	When this error occurs, it means that the device you are using will no longer work to connect to Wi-Fi. The quickest way to get connected is to download the app to a different device.
App Error - Security applied for communicating with device does not match configuration setting	QR code cannot be scanned	Delete and reinstall ESP BLE Prov app. If needed, restart the phone: • iOS: Vol up → Vol down → Hold power • Android: Hold power for 20 sec, or Volume up + Power

Issue

Symptom

Recommended Action

App Error - Device could not be scanned. Please try again.

QR code not recognized

Close and reopen the app. If still stuck, perform a pinhole reset. To perform a pinhole reset, insert a paperclip into the top pinhole on the right, push in and release.

App Error - Failed to get device version information with error: Encryption is insufficient.

QR code cannot be scanned

When this error occurs, it means that the device you are using will no longer work to connect to Wi-Fi. The quickest way to get connected is to download the app to a different device.

App Error - Security applied for communicating with device does not match configuration setting

QR code cannot be scanned

Delete and reinstall ESP BLE Prov app. If needed, restart the phone:

• iOS: Vol up → Vol down → Hold power

• Android: Hold power for 20 sec, or Volume up + Power