Escalation and Conditional (Scheduled) Alerting

Notifications in Stat Temp can do more than simply alert a fixed list of people. With escalation and conditional (scheduled) alerting, you can build smarter notification chains that match your facaility’s staffing patterns, workflow needs, and after-hours coverage.

These advanced options help ensure the right alerts reach the right people—at the right time—without overwhelming staff who are not on duty.

This section explains how escalation works, how conditional scheduling works, and how they can be used together to create strong coverage for your monitoring environment.

Escalation: Sending Alerts in a Defined Order

Escalation allows you to send notifications to different people or groups in sequence if an event is not acknowledged.

Step 1 → Step 2 → Step 3, and so on.

Notifications follow this order:

1. Send to Step 1 recipients
2. If no one acknowledges, the system moves to step 2 after the designated time has passed
3. If still unacknowledged, step 3 is contacted.
4. The process repeats through all levels until the event is acknowledged or clears on its own.

Acknowledgment at any step stops further escalation.

Escalation is especially useful when multiple people share responsibility but have different priorities.

How to Setup Escalation Alerting

Escalation allows you to notify additional recipients if an event is not acknowledged within a defined timeframe.

To create an escalation step:

1. Click the gearshift icon on the top right, then click Notifications
2. Select the notification you want to modify.

3. Scroll to the Notification Chain section.

   Click Add Step.

   A new escalation level will appear beneath your existing recipients.

   When you add a step:

   • The Repeat After setting becomes Next Step In
   • Enter the number of minutes after which the system should move to the next escalation level
   • The Repeat setting automatically moves to the end of the escalation sequence
4. Add users, contacts, or groups to the new step.
5. Click Save to apply your changes.

Conditional (Scheduled) Alerting

Conditional alerting allows you to control when certain recipients receive notifications. You can limit notifications to specific days, hours, or shifts so that alerts reach only those actively responsible at that time.

For example:

• The day shift receives alerts only between 6 AM – 4 PM
• Night shift receives alerts from 4 PM – 6AM

Conditional schedules make it easy to keep notifications aligned with real staffing patterns.

How to Set Up Conditional (Scheduled) Alerting

Conditional alerting allows you to restrict alerts to specific days or times. Different schedules will automatically generate separate notification chain sections so coverage is always continuous.

To create a schedule for a notification:

1. Click the gearshift icon on the top right, then click Notifications
2. Select the notification you want to modify.
3. Scroll to the Notification Chain section.

4. In the Notification Chain, click Create Schedule.

   This opens the scheduler grid.

   By default, all time slots are selected (meaning always active).

   To edit the schedule:

   • Click individual boxes to select/unselect specific time blocks
   • Click a column header to select/unselect an entire day
   • Click a row header to select/unselect an entire hour across all days
5. Once you select a schedule, if there are any remaining unscheduled time blocks, Stat Temp will prompt you to “Add Notification Group”
6. Create the additional chain(s) to complete full coverage.
7. Add recipients to each chain section, depending on who is responsible during those times.
8. Click Save.

How scheduling works once configured:

• The system checks the schedule before sending an alert.
• Only recipients whose schedule matches the current time will be notified.
• If a schedule excludes a given time, Stat Temp automatically uses the next notification chain section created for remaining hours.

This makes shift-based or time-based alerting seamless and predictable.

Next Steps

Now that your notification flows and delivery timing are built, it’s time to understand what happens once alerts are triggered.

Continue to:

→ What to do after receiving a notification

This section explains how events behave, what actions are available, and how to manage events within the portal and the events log.