Welcome to Stat Temp
Congratulations on taking a step towards optimal temperature management with Stat Temp! Before you dive in, here are some basic steps to get you started:
Add Users and Contact Channels
Wi-Fi Connection Troubleshooting
Some things to consider before you connect to Wi-Fi:
- Does the web connection require users to enter information on any type of captive portal/login page? This can block our devices from successfully authenticating. This will require IT involvement.
- Our Wi-Fi devices only support 2.4GHz networks. These devices will not connect to 5GHz networks. If bandsteering is enabled on your network, you may need to have it disabled.
- Confirm these ports are open:
- TCP Port 8883 outbound (MQTT over SSL), destination address: iot.stattemp.io, IP addresses 54.173.251.106 and 3.221.75.93
- Port 123 (NTP), host: pool.ntp.org
If you haven't taken advantage of our Stat Temp Web Portal yet, fret not! Fill out the form below, and we'll ensure you get set up promptly.
Setup Your Device:
- Unbox your Stat Temp monitor and sensor(s).
- Place the sensor in its desired location.
- Plug the device into power with the supplied power cord.
- Turn the device on by sliding the power switch into the up position.
When you turn your monitor on, the LED will be blinking BLUE, and the monitor display will have a QR Code displayed.
Connect To Wi-Fi:
When you turn your monitor on for the first time, there will be a QR code displayed and "Download App".
- Download the app ESP BLE Prov
- iOS - ESP BLE Provisioning
- Android - ESP BLE Provisioning
- Click the black button on the top of the monitor to proceed to the next screen. This will show a new QR code, this code is used to connect your monitor to Wi-Fi. To connect to Wi-Fi, the monitor must display this QR code.
- Open the ESP BLE Prov app on your phone.
- Click ‘Provision Device’.
- Grant permission to let the app use your camera if prompted.
- Scan the QR code on the monitor screen with your phone.
- Grant permission to let the app use Bluetooth is prompted.
- Click ‘Pair’ to connect to the monitor.
- A list of available networks will appear. Click on your network and enter the password.
- Click ‘Provision’.
- Once the steps have been completed, click ‘OK’.
- Connect the sensor(s).
- Press the white button on top of your monitor to take the sensor's first reading.
Add a Monitor:
- Log into your Stat Temp web portal
- Click the third icon on the left, this will go to your Monitors page.
- Click '+ Create' on the top right.
- Name your monitor.
- Enter the serial number. This is located on the sticker on the back of your monitor.
- When everything is entered, click 'Save'.
Add a Sensor:
No action is required on your part to integrate your sensor with the website; the monitor will seamlessly incorporate the attached sensor as soon as it records its first reading.
All sensors are added to the site with these default settings:
- Named after the monitor with the sensor serial number.
- Assigned the Logging Only Environment Policy.
- -200° C - 200° C
- Readings every 30 minutes
- No audible alerts.
You will be able to access the new sensor from your dashboard. To return to the dashboard, click the Stat Temp logo on the top left of your Stat Temp website.
Editing A Sensor:
Once your sensor is added, you will need to finish setting it up. To do so, click on the new sensor from your dashboard. This will open the sensor page for your new sensor. On this page, click ‘Edit’ on the top right.
On the next page, you can make the following changes:
- Name the sensor.
- Add the sensor to a sensor group, if applicable
- Choose an Environment Policy for your new sensor and set how often it takes a reading.
- Toggle audible alerts
- Click 'Save' once everything is set up properly.
Add a User:
Users log in and can interact with the Stat Temp website.
- On the Users screen, click the '+ Invite' button on the upper right-hand side.
- Enter the user's email address, choose permissions, and add them to a Sensor Group if applicable.
- Then hit 'Save' to send the invitation.
Add a Contact Channel:
Contact Channels can receive alerts from Stat Temp but can take no action. This is great for pharmacy phone lines or distribution email lists.
- On the Contact Channel screen, click the type of notification you would like the new contact channel to receive.
- Email, Phone, SMS
- Enter the name of the contact and the required information.
- If applicable, add the Contact Channel to the assigned Notification Group.
- When done click 'Save' on the bottom right.
Set up Notifications:
To ensure prompt delivery of alerts to the appropriate individuals or teams, users need to be added to notification groups. These groups comprise users and/or contact channels.
Your Stat Temp website is equipped with prebuilt Notification Groups, Notification Chains, and Workflows, all set for immediate use. Establishing basic notifications is a simple process of adding users, including yourself, to notification groups.
Setting up these notifications is as straightforward as adding a User or Contact Channel to a Notification Group. Follow the instructions below to begin receiving alerts promptly!
- Click the gear shift icon on the left side of your website.
- Click on Notification Groups.
- Click the Notification Group that you want to edit.
- Select which Users or Contact Channels will receive alerts.
- When your Notification Group is set up, click 'Save' on the bottom right.
This is how you set up basic notifications. If you would like help setting up additional notifications, please reach out to stattemp@gohcl.com or click the Contact Us button on the bottom left to reach someone directly.
Wi-Fi Connection Troubleshooting
This guide is designed to offer assistance in resolving any Wi-Fi connectivity issues you may encounter with your device. Whether you are experiencing problems with the ESP BLE Prov app or facing connectivity issues after successfully pairing the monitor, this guide is here to help.
| Issue: | Recommended Action: |
|---|---|
| App Error - Device could not be scanned. Please try again. | Check to ensure the QR code being scanned is the correct code. The monitor display should say "Let's connect to Wifi". If the QR code says "Download app", press the black button on top of the monitor to proceed to the correct QR Code If the correct QR code is displayed, close the app on the phone and re-open it to scan again. If neither of those QR codes is showing, you will need to perform a factory reset. Directions for that are below. |
| App Error - Failed to get device version information with error: Encryption is insufficient. | When this error occurs, it means that the device you are using will no longer work to connect to Wi-Fi. This is temporary but it is unclear how long it takes to resolve itself. The quickest way to get connected is to try downloading the app to a different device. |
| App Error - Security applied for communicating with device does not match configuration setting | Delete the app from the phone and re-download it. Then try to connect to Wi-Fi again. If that does not correct the error, a reset on the phone may be required. • IOS - press the volume up then the volume down buttons, then hold the power button until the apple symbol shows, then release the power button. When the phone restarts, try to open the app and connect to Wi-Fi. • Android - press and hold the power button for up to 20 seconds and wait for it to restart. If that does not work, hold down the volume up and power buttons at the same time for 20 seconds. When the phone restarts, try to open the app and connect to Wi-Fi. |
1004 - Network Connection Issue No cloud icon or WiFi bars |
This indicates there is a network error. If first setting up the device, the password could have been entered incorrectly. You will need to do a factory reset and try to reconnect the device. Directions below. If this monitor was previously connected to the WiFi network, there may have been a network change. Contact your IT support team and provide them with the Firewall Requirements listed below and the MAC address from the sticker on the monitor's back. |
1005 - Network Connection Issue No cloud icon, but has WiFi bars |
The monitor is connected to the network but cannot establish a connection to the server. This is usually caused by firewall restrictions. Contact your IT support team and provide them with the Firewall Requirements listed below and the MAC address from the sticker on the monitor's back. |
| 100c - Network Connection Issue | This is a common error that can happen if the monitor is running on battery. When the monitor takes its next reading, it will reestablish connection and send the reading to the web portal. |
Connect to Wi-Fi:
To connect your monitor to Wi-Fi, click here.
Firewall Requirements:
- Does the web connection require users to enter information on any kind of captive portal/login page? This can block our devices from successfully authenticating. This will require IT involvement.
- Our Wi-Fi devices only support 2.4GHz networks. These devices will not connect to 5GHz networks. If bandsteering is enabled on your network, you may need to disable it.
- Confirm these ports are open:
- TCP Port 8883 outbound (MQTT over SSL), destination address: iot.stattemp.io, IP addresses 54.173.251.106 and 3.221.75.93
- Port 123 (NTP), host: pool.ntp.org
Factory Reset From Menu: