Welcome to Stat Temp - Let's connect to WiFi
Setup Device
- Unbox your Stat Temp monitor and sensor(s).
- Place the sensor in its desired location.
- Plug the device into power with the supplied power cord.
- Turn the device on by sliding the power switch up.
- The monitor LED will flash blue, and the screen will display a QR code with the caption “Download App.” It is now ready to connect to your network.
If your monitor does not advance to this screen, you may have a stuck screen. This can occur when the battery is completely depleted after it was last powered on. This is how you resolve a stuck screen:
- Turn the monitor off, wait for the LED to turn off (could take up to 2 minutes)
- hold down the black and white buttons on top of the monitor simultaneously, and turn the monitor on
- Once you see MUX, Power, Display..., release the buttons. Then, turn the monitor off and back on. You should see the Stat Temp logo and then the correct QR code.
Connect to WiFi
The LED on the monitor will flash blue, and the screen will display a QR code with the caption “Download App.” It is now ready to connect to your network.
- Download the app ESP BLE Prov
- iOS - ESP BLE Provisioning
- Android - ESP BLE Provisioning
- Click the black button on top of the monitor to proceed to the next screen. This will show a new QR code, this code is used to connect your monitor to Wi-Fi. To connect to Wi-Fi, the monitor must display this QR code.
- Open the ESP BLE Prov app on your phone.
- Click ‘Provision Device’.
- Grant permission to let the app use your camera if prompted.
- Scan the QR code on the monitor screen with your phone.
- Grant permission to let the app use Bluetooth is prompted.
- Click ‘Pair’ to connect to the monitor.
- A list of available networks will appear. Click on your network and enter the password.
- If you need to connect to a hidden network or one that's not showing up in the list, select "Join Other Network" option to enter the network details manually.
- Click ‘Provision’.
- Once the steps have been completed, click ‘OK’.
- Login to your website and add the new monitor.
- Configure the new Sensor on your dashboard.
Advanced Wi-Fi Configuration
Our Stat Temp hardware allows for an alternative method of network provisioning that does not require a separate application. This method is specifically useful in the following circumstances:
- IP information must be manually configured
- The wireless network utilizes Enterprise authentication/encryption
- Connecting to a hidden network that is not broadcasting its SSID.
- You have a large number of devices you are deploying
✩ click here for directions ✩
Wi-Fi Connection Troubleshooting
If you encounter any issues connecting your device to WiFi, please refer to the table below for troubleshooting assistance.
App & Setup Errors
| Issue | Symptom | Recommended Action |
|---|---|---|
| App Error - Device could not be scanned. Please try again. | QR code not recognized | Close and reopen the app. If still stuck, perform a pinhole reset. To perform a pinhole reset, insert a paperclip into the top pinhole on the right, push in and release. |
| App Error - Failed to get device version information with error: Encryption is insufficient. | QR code cannot be scanned | When this error occurs, it means that the device you are using will no longer work to connect to Wi-Fi. The quickest way to get connected is to download the app to a different device. |
| App Error - Security applied for communicating with device does not match configuration setting | QR code cannot be scanned | Delete and reinstall ESP BLE Prov app. If needed, restart the phone: • iOS: Vol up → Vol down → Hold power • Android: Hold power for 20 sec, or Volume up + Power |
Wi-Fi & Network Errors
| Issue | Symptom | Recommended Action |
|---|---|---|
| 1004 Network Connection Issue | No Wi-Fi bars or an exclamation mark next to the bars. | New setup: Check the network name and password. Reset Wi-Fi and reconnect. Existing setup: The Network may have changed. Reset Wi-Fi. Still offline? Contact IT or email stattemp@gohcl.com. |
| 1005 Server Connection Issue | Wi-Fi bars are visible, but no cloud icon or an exclamation mark in the cloud. | The device is connected to the network but cannot access the cloud. This could mean the credentials were entered incorrectly or that there are restrictions on the network. Check the credentials; if incorrect, reset WiFi and try again. If credentails were correct, contact IT or email stattemp@gohcl.com. |
WiFi Specs and Network Connection Diagram
Features
- Single Band 2.4GHz 802.11b/g/n
- Wireless data transfer rates up to 150 Mbps
- What networks are supported? Open, WEP, WPA, WPA2, WPA2 Enterprise
- 802.11 b/g/n • 802.11 n MCS0-7 in both 20 MHz and 40 MHz bandwidth • 802.11 n MCS32 (RX) • 802.11 n 0.4 µs guard-interval • up to 150 Mbps of data rate • Receiving STBC 2×1 • Up to 20.5 dBm of transmitting power
Additional Links to Get Started
Use the links below to quickly access step-by-step guides for setting up and managing your Stat Temp portal:
System Settings - set up and configure your site's settings
Set Up a Monitor – Add and set up your new monitor on your website.
Add & Configure Sensors– Easily add new sensors and adjust their settings to match your monitoring needs.
Invite Users – Give others access to your site with specific permissions.
Use Groups – Organize users and customize how alerts and notifications are managed.
Set Up Notifications – Get notified when temperature conditions go out of range or when devices need attention.
View and Schedule Reports – Automate reporting and access data summaries at your convenience.
Navigate the Dashboard – Explore key features, live data, and system status from your homepage.
Schedule Training or Onboarding – Need help? Book a session with our support team for guided setup and tips.